Frequently Asked Questions:
1. What products do you manufacture?
-We manufacture a wide range of paper greeting products, including birthday cards, Christmas cards, holiday cards, gift cards, 3D pop-up cards, business cards, hotel key cards, and other customized paper products.
2. Do you offer custom greeting card designs?
-Yes. We provide customized greeting card services based on your design, brand, occasion, size, color, material, printing, packaging, and other requirements.
3. Do you provide OEM and ODM services?
-Yes. We provide both OEM and ODM services. We can manufacture products according to your existing design or help develop a new product based on your ideas and market requirements.
4. What is your minimum order quantity?
-The minimum order quantity depends on the card style, materials, printing process, packaging, and level of customization. Please send us your product requirements and required quantity for an accurate quotation.
5. Can I order samples before placing a bulk order?
-Yes. Existing samples and customized samples may be available. Sample costs, customization fees, and delivery charges depend on the product and shipping destination.
6. How long does sample production take?
-Sample production time depends on the product structure, artwork, materials, printing process, and customization requirements. Our team will confirm the estimated time after reviewing your design.
7. How long does bulk production take?
-Bulk production time depends on the order quantity, product complexity, materials, printing process, packaging, and production schedule. The estimated lead time will be confirmed before the order is placed.
8. What artwork formats do you accept?
-We generally accept AI, PDF, PSD, CDR, and high-resolution image files. Vector artwork is recommended for the best printing quality.
9. Can you print our logo and brand information?
-Yes. We can add your logo, company name, brand colors, product information, barcode, QR code, and customized packaging according to your requirements.
10. Do the cards include envelopes and message cards?
-Envelopes and message cards are available for selected products and customized orders. The included accessories depend on the specific product. Please confirm the package contents before ordering.
11. Can you customize the card size, color, material, and packaging?
-Yes. Card size, color, paper material, printing process, finishing, envelope, message card, and packaging can be customized based on your requirements.
12. What printing and finishing options are available?
-Available options may include full-color printing, foil stamping, embossing, debossing, laser cutting, die cutting, UV finishing, lamination, and other decorative processes.
13. Do you ship internationally?
-Yes. We support international orders and can arrange shipping according to the order quantity, destination, delivery time, and customer requirements.
14. How can I request a quotation?
-Please send us the product design or reference image, required size, material, quantity, printing requirements, packaging requirements, and delivery destination. Our team will prepare a quotation based on the information provided.
15. What information should I provide for a custom order?
-Please provide the product type, design file, dimensions, quantity, paper material, printing process, packaging requirements, delivery destination, and expected delivery date.
16. What payment methods do you accept?
-Available payment methods depend on the order value and transaction arrangement. The confirmed payment terms and payment details will be stated clearly on the Proforma Invoice.
17. How do you ensure product quality?
-We check the artwork, materials, printing, finishing, structure, assembly, and packaging during production. Final inspection is completed before shipment.
18. Can I make changes after confirming the design?
Changes may be possible before production begins. Changes requested after sample approval or production has started may result in additional costs and longer production time.
Still Have Questions?
Please contact our team and tell us about your product requirements. We will provide professional support for design, sampling, production, customization, packaging, and international shipping.
